5 minutes, the new “claim” suitcase is focused on KLIA
Recently, a Utas user named Afiq Zaimi shared his experience after his bag was damaged during the Malaysian Airlines (MAS) flight at Kuala Lumpur International Airport (KLIA).
According to Afiq, Mas is very good at managing his complaints. He only took five minutes to get a new bag.
“Best of Malaysia Airline. Make it report The bag pulled 1 tire at the KLIA counter, in less than 5 minutes and then the new bag was purchased. Very efficient, best, “Afiq wrote.
This partnership attracts the attention of many people, especially because many do not know the procedure for claiming damage or loss of luggage.
To help you better understand, we share an explanation from Mas.
1. If your luggage is delayed
What to do?
- If you are still at the airport: Report immediately to the luggage office or through the online service reporting portal.
- If you are outside the airport: You can still report online.
What will happen after the report is made?
- You will receive a case report number to track luggage status.
- Mas usually succeed in detecting and sending luggage in 24 hours to your address (home, office or hotel), subject to the approval of the local Customs.
2. If your baggage is damaged
First step:
- If you see damage at the time of arrival, immediately report to the luggage office in the luggage claim area.
- You will be given a report on property error (pears).
If you only pay attention after returning?
- You can still report online within 7 days after receiving a bag.
- However, if you receive a bag without submitting a complaint, it will be considered well received in accordance with the terms and conditions.
3. If you lose property
You can:
- Come directly to the luggage office immediately after arriving, or
- Fill in the report online through the electronic form of lost and found property.
- Mas will make every effort to detect and restore your goods.
For info, the Baggasi Service Office Operations Office in KLIA every day from 7 am to 11:59 pm at level 3, the Main Terminal Building (KLIA).
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Source: Threads @afiqzaimi, Malaysia Airlines
Pos 5 minutes ago, the new “claim” luggage that shared at KLIA was the focus that first appeared on Keli Siakap.
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